TERMS AND CONDITIONS

PARTIES

“My Spox“, “we“, “us” means My Spox, its subsidiary companies and associated companies and its agents, directors and employees. “
You” or “User” means the person specified as the user in the registration form or the person visiting the Site. “Site” means www.myspox.co.uk

The Site operated by My Spox which conducts business across the world. You can contact us at any time at sales@myspox.co.uk

YOUR AGREEMENT

All content on the “Site” is owned and operated by My Spox and is made available to you for information purposes only. By accessing or using the Site, you agree to these terms and to My Spox Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

If you do not agree to these terms, you must not use the Site.

INTELLECTUAL PROPERTY RIGHTS

My Spox is the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation or network to content posted on the Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

My Spox’s status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.

You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from My Spox or My Spox’s licensors.

If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at My Spox’s option, return or destroy any copies of the materials you have made.

DISCLAIMER

No responsibility or liability is accepted by the My Spox, its partnership or any persons associated with the My Spox, for any loss, damage, injury or illness occurred as a result of any person following the information displayed on any page of the Site, our app-based content, social media channels (Twitter, Instagram, Facebook, LinkedIn), YouTube, Vimeo or following any exercises outlined in downloadable items available on the Site or the website of any affiliate.

While My Spox has made every attempt to ensure that the information contained on the Site is accurate and reliable at the time of its publication, it cannot accept responsibility for any errors, omissions or inaccuracies or for the results obtained from the use of such information.

The information on the Site and its associated websites should be used for guidance and educational purposes only and is not intended to replace medical advice. Each case or situation is unique and users are advised that definitive advice can only be provided from the appropriate medical professionals. It is your responsibility therefore to consult a medical professional before attempting any of the training and / or exercises outlined within any area of the website, links or associated downloads.

Information on the Site may be incomplete, out-of-date, or incorrect and may contain technical inaccuracies or typographical errors.

Information may be changed or updated without notice. The information contained herein is provided “as is” without any express and/or implied representations or warranties. My Spox disclaims all warranties with regard to the information contained on the Site including all implied warranties of merchantability and fitness for a particular purpose. My Spox may change or make improvements to the products and/or the services described at any time without notice but does not assume any responsibility to update it.

My Spox does not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis. My Spox may suspend, withdraw, discontinue or change all or any part of the Site without notice. My Spox will not be liable to you if for any reason the Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Site.

You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

LIMITATION OF OUR LIABILITY

Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, My Spox excludes all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.

My Spox will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, the Site; or

• use of or reliance on any content displayed on the Site

If you are a business user, please note that in particular, My Spox will not be liable for:

• loss of profits, sales, business, or revenue;

• business interruption;

• loss of anticipated savings;

• loss of business opportunity, goodwill or reputation; and/or

• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

My Spox will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.

My Spox assumes no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. My Spox will not be liable for any loss or damage that may arise from your use of them.

VIRUSES

My Spox does not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. My Spox will report any such breach to the relevant law enforcement authorities and My Spox will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

LINKING TO THE SITE

You may link to the Site’s home page, provided you do so in a way that is fair and legal and does not damage My Spox’s reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on My Spox’s part where none exists.

You must not establish a link to the Site in any website that is not owned by you.

The Site must not be framed on any other site nor may you create a link to any part of the Site other than the home page.

We reserve the right to withdraw linking permission without notice.

Payment for services
(where applicable):

Although most of the services on the Site are available for free, you agree to pay any fee for any services that you use which are not free of charge. My Spox will notify you in all cases if the service you are trying to access is not free and give you the opportunity to choose to pay the fee for such a service.

ITEM RETURNS AND REFUNDS

Please email sales@myspox.co.uk detailing why the item is being returned and whether you would like a refund.

From receipt, you have 28 days to decide if you want to return any item from your order. Your item must be in its original unused condition, unless there is a manufacturer defect. Should 28 days have passed since your purchase, unfortunately we cannot offer you a refund.

It can take up to 7 days for us to receive your return, depending on which postal service you use. Once we receive the item, it will be inspected and processed. We will then confirm via email what action we have taken.

Any refund will automatically be issued to the payment method used to make the original purchase and, in the event we are unable to provide a suitable replacement we will automatically refund you and contact you via email. In all cases, the items returned must be in their original condition.

Custom Socks Orders from SPOX

Please note that throughout this document, the terms 'mock ups' and 'digital representations' are used interchangeably to refer to the same visual representation of your custom sock design.

Deposits and Cancellations

A 50% deposit of the total cost is required to initiate your custom sock order. Once the deposit is paid, production begins, and cancellations are not possible. This deposit is non-refundable due to the customised nature of the socks and the immediate production process triggered by your deposit.

Full Payment and Delivery

SPOX will not deliver your custom socks until the full invoice amount is paid. We understand that situations can change, but due to the custom-made nature of these socks, this policy ensures a smooth production process and timely delivery for you.

Mock Up Designs

SPOX create mock ups (digital representations) using design software. It is not always possible to directly replicate the digital mock up in our finished physical design. Our logos are stitched into the socks giving you a high quality finish that will last. The Jacquard loom works through the interlacing of threads and can create a unique texture that may not be fully captured in a digital mockup. Socks are very different to clothing printing you may have worked with before, which is often printed or embroided on. Our socks use a unique Jacquard structure.

Colour Match Service

It is important to provide us with accurate Pantone or HEX color codes for any specific cotton or nylon colours you may need. These codes are the industry standard for precise colour communication and ensure that the final product matches the desired shade. While we strive to achieve an exact match, there may be slight variations due to factors such as the dye lot, fabric type, and manufacturing process.

Custom Sock Orders Refund Policy

General Refund Policy

* No Refunds for Custom Orders: Due to the personalised nature of our custom sock orders, we are unable to offer refunds once the order has been placed and production has begun.

Exceptions

* Manufacturing Errors: If the finished socks contain a significant manufacturing error that directly affects the quality or functionality of the product, we will offer a full replacement.

* Incorrect Orders: If we mistakenly fulfill an order incorrectly (e.g., wrong size, colour**, or design), we will correct the error at no additional cost to the customer.

** Refer to section titled "Colour Match Service" above. Customers must ensure they have given us all information on colour codes (if a specific colour is required) before the order is placed and in production.

* Customer Satisfaction: In rare cases where a customer is not satisfied with the final product due to a significant discrepancy between the mock up and the finished socks, we may consider a partial refund. This will be evaluated on a case-by-case basis. We reserve the right to decline a refund if we determine the socks are within an acceptable range of variation from the digital representation first signed off by the customer (mock up).

USERNAME (EMAIL ADDRESS) AND PASSWORD (WHERE APPLICABLE):

You are responsible for all use of any services made using your email address and password. You are responsible for protecting and securing your password from unauthorised use. If you believe there has been a breach of security of your password you should notify My Spox immediately, or change the password using the facilities provided. You must not disclose your password to any third party to allow them gain access to the registered service.

The user agreement allows only one user per registration. It is strictly forbidden for your access details to be used by another person to allow them into the registration areas. My Spox has the ability to monitor access to the Site and reserves the right to cancel, without warning, any user abusing this agreement.

LINKS

In addition to locally mounted information, hyperlinks are provided to external websites and/or information sources as a service to you. All links are provided consistent with the academic mission of My Spox. The appearance of external hyperlinks shall not be taken as implying any connection between My Spox and the linked external information sources. These external information sources are outside My Spox’s control. It is your responsibility to make your own decisions about the accuracy, reliability and/or correctness of the information contained therein. The appearance of external hyperlinks does not constitute an endorsement by My Spox of the linked web sites, or the information, products or services contained therein nor does My Spox exercise any editorial control over the information which you may find at these locations.

MODIFICATION OF THE SITE AND THESE TERMS

By providing material on the Site, My Spox does not promise that the materials will remain available to you. My Spox is entitled to terminate all or any portion of the Site at any time, without notice to you. My Spox also reserves the right to change the terms, conditions, and notices for the Site at any time by updating this posting. Your use of the Site following any such changes will constitute your consent to such modified terms. You agree to review these terms regularly to verify for changes. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages on the Site.

TERMINATION OF THIS AGREEMENT

This agreement is effective until terminated by either party. You may terminate the agreement at any time, by destroying all materials obtained from the Site, along with all related documentation and all copies and installations. My Spox may terminate this agreement at any time and without notice to you if, in its sole judgement, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.

MISCELLANEOUS

If any provision of this agreement is unlawful, void or unenforceable, the remaining provisions of the agreement will remain in place. This is the entire agreement between you and My Spox regarding all aspects of your use of the Site.

APPLICABLE LAW

If you are a consumer, please note that these terms, their subject matter and their formation, are governed by English law. You and My Spox both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You and My Spox both agree to the exclusive jurisdiction of the courts of England and Wales.

CONTACT US

To contact us, please email
sales@myspox.co.uk

© My Spox Ltd. All rights reserved.